Shipping policy
Ship To Regions
We ship to The United States, Canada, and UK. Customers are responsible for applicable duties, fees, tariffs, VAT, and/or sales tax, and should check with local customs agencies to confirm anticipated costs. Customs officials may inspect all orders.
Shipping Costs
Free shipping on US orders over $59 USD, Canada over $69 CAD, and UK over £49 GBP. Remote or difficult to service locations may incur additional charges. Priority shipping may not be available for PO Box addresses. All shipping options presented at checkout.
Shipping to the United States
Duties and Customs Charges
Orders shipped to the USA are processed to minimize customs-related charges. Under our current shipping arrangements, US customers virtually never pay additional duties or fees at delivery. Packages are delivered via USPS.
Important Notes:
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- Trade regulations can change, particularly in the current environment, and final customs determinations rest with US authorities
- We work within current trade rules to ensure the most favorable outcome for our customers
- Trade regulations can change, particularly in the current environment, and final customs determinations rest with US authorities
Delivery to the United Kingdom
Potential Customs Savings on Your Order
As a Canadian supplier, orders shipped to the UK may benefit from favorable customs treatment. Under current UK regulations, goods valued at £135 or below are exempt from customs duties.
What This Means for You:
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- Orders under £135 typically avoid customs duty charges
- You may be responsible for VAT and any applicable duties upon delivery, as determined by UK customs
- Orders under £135 typically avoid customs duty charges
Important Notes:
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- Final customs charges, if any, are determined by UK customs authorities based on the declared value, country of origin, and product classification
- The carrier may collect VAT and any duties on behalf of UK customs at the time of delivery
- Final customs charges, if any, are determined by UK customs authorities based on the declared value, country of origin, and product classification
We provide accurate customs declarations including product classification, country of origin (Canada), and declared value to help ensure smooth delivery of your order.
Processing & Delivery
Orders are processed in 1-2 business days. Orders generally arrive in 4-10 business days once your order has been processed. Delivery times can vary due to destination country, public holidays, carrier service selection, customs clearance delays, shipping volume, weather delays, seasonality, or other disruptions beyond our control.
Refunds
We offer refunds. Learn more about our 60-Day Refund Policy.
Contact Us
For shipping related questions please contact us at info@natralii.com or see our Contact Us page.